We provide computer, software and network support services for small business. Our clients include medical and dental offices, service businesses, sales organizations, nonprofits, retail organizations, printing companies, branch offices of large organizations, insurance companies, government, home offices and many others. Regardless of which type of business you are in need of support for we can assist you with your technology service needs.
Our technicians hold the following industry certifications:
Microsoft Certified Systems Engineer
CompTIA Network +
Microsoft Certified Systems Administrator
CompTIA A+ IT Technician
Microsoft Certified Professional
CompTIA Linux +
I.T. Connect offers a wide variety of computer repair services, both on-site and in-store. We support and repair ALL BRANDS of equipment and can provide diagnostic services, virus removal, support for software and hardware issues, LCD/LED screen replacements, DC power jack replacements, and a wide variety of other PC and Mac computer support. You can either bring your machine into one of our services centers, we can send a technician to you for on-site service or in many cases we can provide support remotely.
Networking & VPN
We can provide support for all of your network infrastructure; either on an “as-needed” basis or as part of an ongoing managed services plan. We can also assist you with making product purchase decisions, setting up new equipment and/or provide you with support services for your existing network devices.
I.T. Connect supports all brands of routers, switches, VPN hardware and software, network and wireless printers, client/server technology, NAS and most other network devices.
I.T. Connect specializes in supporting existing equipment and in helping companies install new servers and upgrading their existing servers. We have many years of experience with everything from small office/home office servers running Quickbooks, Peachtree, or SQL server to large enterprise environments with redundant load balanced environments. I.T. Connect also installs, supports and upgrades a large variety of industry specific server software, so give us a call to schedule your server upgrade, maintenance or support for an existing problem. We install and upgrade servers for small and medium sized businesses every week, so you can count on us to perform your server upgrade project quickly, correctly and according to your schedule.
QuickBooks and Sage 50 (Peachtree)
We provide regular ongoing support for single and multi-user versions of QuickBooks and Sage 50 as well as a variety of other brands of accounting software. I.T. Connect can assist you with performing upgrades, adding additional clients or servers, data backup, and support for any problems you may encounter with your accounting system.
Data Backup Solutions
We frequently have customers come to us to recover data from a hard drive that’s gone bad. They are worried about losing personal data, precious photos, music and financial information. We encourage our customers to get in the habit of backing up their data on a regular basis. We offer on-line backup systems that will take care of your data in a safe and secure manner and automatically perform backups.
In many cases we can resolve your support requests within minutes without ever needing to come on-site or have the computer brought to our service center. If you would like to be supported remotely call us now to schedule a remote support service call.
I.T. Connect also provides “all inclusive” service plans that include ongoing maintenance as well as support for any new or existing problems. With our managed services plan we will proactively monitor, update and manage your workstations and servers to prevent problems from occurring that would otherwise interrupt your business and require costly repairs. With our managed services plan I.T. Connect functions as the IT department for your business– so for a flat rate we will manage and maintain all of your infrastructure and provide you with no-charge unlimited access to our Waukesha and Milwaukee based help desk to resolve any questions or issues you might encounter. Our managed services plan will increase your computing “up time”, eliminate frustration and allow you to get answers to questions and resolve issues that might otherwise seem too small to justify a support charge. The managed services plan also guarantees that your total yearly cost for IT support will be less than it would be if you were paying by the hour for traditional break/fix service.